NOTE :: Originally a Barnes U Noble University online course I completed Dec. 2001, immediately after the 9-11 tragedy.

Visit today’s: Barnes & Noble.com – B&N Book Clubs

Description

If confrontation or negotiation leaves you tongue-tied, this course is for you. Whether you need to ask your boss for a raise, negotiate the price of a car, or set new boundaries with friends and family, we’ll teach you how to communicate clearly, powerfully, and more effectively. Perfect for employees, spouses, teens, and anyone who needs to learn to say what they mean to get what they want!

Objectives

• Identify the root issues of communication challenges
• Explain common communication challenges
• Introduce students to tools that will help them communicate more clearly and powerfully
• Show students how to look for win/win situations

Course Creator

Gwen Moran is an award-winning entrepreneur and founder of two businesses, BoostYourBiz.com, a business information Web site, and Moran Marketing Associates, a marketing communications and public relations firm, both based in Ocean, NJ. She writes a monthly column on marketing for Entrepreneur magazine.

Course Materials

Getting to Yes: Negotiating Agreement Without Giving In

Getting to Yes offers a proven step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict — whether it involves parents and children, bosses and employees, or customers and corporations. The book is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict.

Recommended

Getting Together: Building Relationships as We Negotiate

Expanding on the principles, insights, and wisdom that made Getting to Yes a worldwide bestseller, Roger Fisher and Scott Brown offer a straightforward approach to creating relationships that can deal with difficulties as they arise. Getting Together takes you step by step through initiating, negotiating, and sustaining enduring relationships — in business, in government, between friends, and in the family.

Difficult Conversations: How to Discuss What Matters Most

Based on 15 years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.

How to Say It at Work: Putting Yourself across with Power Words and Phrases, Body Language, and Communication Secrets

A comprehensive guide to the do’s and don’ts of good communication, this book gives total training for personal success at work.